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- Use the following steps
to place your order
online:
1.)
Click on the desired merchandise tab on the
left side of the screen.
2.)
Click on the item that
you might be
interested in to get
more information
3.)
Use the dropdown box
to choose your
quantity (if
applicable) and then
click on the
"Buy" button
4.)
Click "Keep
Shopping" to
return to the previous
page or another merchandise category
on the left side of
the screen to repeat steps 1-4
5.) To
finish your order
click
"Checkout"
and follow
instructions from there
- Can
I place my order via phone
or fax?
(back
to top)
- If you would like to place
an order over the phone,
please call our friendly
Customer Service department
at 1-877-450-5077. A
representative will be
available to assist you
between the hours of 9:00
a.m. and 5:00 p.m. Central
time. Please have all item
numbers as well as
billing/shipping information
on hand as a reference. We
accept Visa, Mastercard, and
American Express. If you
would prefer to place your
order by fax you can do so
at any time by faxing the
above information to us at
251-450-5078. Please include
day and evening phone
numbers and an email address
in case we need to contact
you about your order.
- What
should I do if I have
difficulty placing my order
online?
(back
to top)
- Should you have problems
placing your order on our
website please contact our
friendly Customer Service
department at 1-877-450-5077
and they will be happy to
assist you.
- How
quickly are orders processed
and shipped?
(back
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- Most orders leave the
warehouse within 24-48 hours
from the business day when
that order is received.
There are a few exceptions,
such as when there is a
problem with your order and
we are not able to contact
you. Also during peak
season, December-March,
orders may take up to 3
business days to be shipped.
If you need your order more
quickly than that please
call our friendly Customer
Service department at
1-877-450-5077.
- What
payment methods can I use?
(back
to top)
- We accept Visa, Mastercard,
and American Express for
online, phone, and fax
orders. If you wish to pay by
check or COD then please
call our Customer Service
department at
1-877-450-5077.
- Do
you have a minimum order
amount?
(back
to top)
- None! At Toomeys we do
not require a minimum
purchase amount, however
orders are
subject to a non-refunable $2.50 handling
charge
- Shipping
and Handling
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Orders
Already Placed (back
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What
is my order number? (back
to top)
- When your order is placed
an order confirmation page
will be displayed. Your
order number can be found on
the top of this page. We
recommend printing this page
out for your records.
- Can
I add items to my order?
(back
to top)
- To add items to an
existing order you can email
us at
sales@toomeys-mardigras.com
and we will be happy to assist
you. Use "Add to
Order" as the subject
line of the email. Please
include your billing name and
address, the item number,
description, and quantity of
the additional items desired.
Do NOT include credit card
information—we will bill the
same credit card as the
original order was placed on.
Please note that this addition
must be made before the
original order is shipped out.
If the original order has
already been shipped then we
will contact you before
shipping out a second package.
- How
do I cancel my order?
(back
to top)
- If you need to cancel an
order you can email us at
sales@toomeys-mardigras.com.
Please type "Cancel
Order" in the subject
line. In your message please
include the billing name and
address as well as the reason
for cancellation. You can also
contact us by phone at
1-877-450-5077 as soon as
possible and we will make
every effort to cancel your
order. The cancellation must
be received before the order
is shipped. Once an item is
shipped you must return it at
your own expense
- I
received the wrong item
(back
to top)
- Please contact our
friendly Customer Service
department at 1-877-450-5077
or email us at
sales@toomeys-mardigras.com.
Please provide your name,
order, number, address, the
date the item is needed by and
details of the error (i.e. Did
you receive the wrong item in
addition or instead of items
that you did order?). We will
instruct you how to proceed in
correcting your order and
assist you in returning the
original shipment.
- I
received a damaged or
defective item?
(back
to top)
- Please contact our
Customer Service department
at 1-877-450-5077 or email
us at
sales@toomeys-mardigras.com
with your name, order number,
address and details of the
damaged item. We will work
with you to correct your
order. If the item you want is
in stock we will ship it out
to you immediately. Your
credit card will be charged
for the second item, but will
be credited for a return once
we receive the damaged item in
our Returns department
General
Questions (back
to top)
Toomeys
Mardi Gras
755-A
McRae Ave
Mobile, Al
36606
- We are located just off
Government Blvd
approximately 1.2 miles
east of I-65
- Do
you offer a print catalog?
(back
to top)
- No. Unfortunately we have
found that keeping a catalog
of our merchandise is almost
impossible because our
merchandise changes so
frequently. We do keep the
website updated daily. We
suggest printing out the web
page if you need to show an
item to someone without
computer access
-
What is your return
policy?
(back
to top)
At Toomeys Mardi Gras, your satisfaction is our number one goal. However, in the event that you have concerns regarding any part of your order the following needs to be noted by you the customer.
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If your product arrives damaged please note the following:
Upon arrival you should immediately inspect all packages for any potential damage. If you find damage, you should report it to us immediately by phone and email. Please be sure to include all of your customer information, including billing & shipping information, order date, and the nature of the damage. Email: sales@toomeys-mardigras.com Phone: 877-450-5077. Also, you must keep the packaging, (including box and packing materials) to give to UPS for inspection. Do not throw this material away or else there will be no way to recoup losses.
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If you receive your item and want to return it for any reason, the following should be noted:
Unauthorized returns are subject to a 25% restocking fee, if we choose to accept them. However, if you send us an unauthorized return and it is not clear why it is being returned or is not in acceptable shape (No matter whose fault it is) then we will refuse the return and hold your package for up to 30 days while we wait for you to send a call tag or pay for return shipping. After 30 days your items will be considered unclaimed and discarded. Toomeys Mardi Gras is not liable for any package or shipment sent to us from you.
If you would like to see if your return can be authorized, then you will need to email and call us within 5 business days of receiving the package. In the email please include all of your information including name, billing address, shipping address, contact number, reason for return and your order number. Once the information is reviewed, we will contact you with the status of your return request. All approved returns are subject to a 10% restocking fee. Once the merchandise is returned, a refund will be issued in the amount of the product less any restocking fees. All shipping & handling fees are solely the responsibility of the customer and are non-refundable.
Due to the high volume of business during our peak season, returns WILL NOT be accepted between January 1st and March 1st. All sales are final on costumes, hats, masks, apparel items, Moonpies, and all edible items.
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